show / hide sidebar
- Returns / RMA
Returns / RMA
You may return most new, sealed, unopened and unused items in the original packaging within 14 days of delivery for a full refund (Minus Original Cost of Shipping). We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Otherwise the return shipping will be the responsibility of the buyer.
Items that are opened and no longer sealed (meaning unpacked, all parts, accessories and manuals. EXCLUDING Batteries and items marked as nonreturnable) and cannot be sold as new may be returned within 14 days of purchase but at the shipping expense of the buyer and with the expense of a restocking fee between 10-35% depending on the product and the ability to resell the item. Items with missing pieces, parts, accessories, manuals, documentation and even damaged original boxes cannot be returned. No returns for items without original packaging. Please be sure to purchase the right item for your application.
In all cases returned items must have a Return Merchandise Authorization number for receiving. Returned items without an RMA number will not be accepted and returned at the expense of the sender.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please complete the form below and we will contact you with a response as soon as possible.