** BILLING ADDRESS MUST MATCH ADDRESS ON CREDIT CARD STATEMENT **
** IF NO MATCH THE ORDER WILL DECLINE - CALL US @ 1-855-933-7569 **
Orders with mis-matching billing and delivery addresses may be delayed or cancelled. To ensure the fastest processing/shipping of your order please use the same billing/shipping address.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please note that we will not issue shipping refunds if the delay is due to seasonal (Christmas Time) or pandemic related high volume with our couriers. WE ARE NOT ABLE TO REFUND SHIPPING CHARGES DUE TO PACKAGE DELAYS AS THE COURIERS DO NOT OFFER THIS SERVICE, NOR CAN WE REFUND ORDERS FOR LOST/STOLEN/MISDELIVERED PACKAGES, PLEASE CONSIDER CONTACTING US FOR INSURANCE BEFORE SHIPPING. All ORDERS BY DEFAULT ARE ONLY INSURED TO $100, FOR ADDITIONAL INSURANCE PLEASE CONTACT US BEFORE PLACING THE ORDER. PLEASE VERIFY YOUR ADDRESS AT CHECKOUT AND PLAN YOUR INSTALLATIONS AND ORDERS ACCORDINGLY
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
DeployDepot.ca is happy to offer shipping to the United States using FedEx or Canada Post (Partnered with USPS), shipping rates are available at checkout. Shipping charges at checkout do NOT include Brokerage and Duty charges. For duty charge estimation please contact US Customs Services.
Refunds/Returns Policy
You may return most new, sealed, unopened and unused items in the original packaging within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Otherwise, the return shipping will be the responsibility of the buyer.
Items that are opened and no longer sealed (meaning unpacked, all parts, accessories, and manuals) and cannot be sold as new may be returned within 14 days of purchase but at the shipping expense of the buyer and with the expense of a restocking fee between 10-35% depending on the product and the ability to resell the item. Items with missing pieces, parts, accessories, manuals, documentation, and even damaged original boxes cannot be returned. No returns for items without original packaging. Please be sure to purchase the right item for your application.
In all cases returned items must have a Return Merchandise Authorization number for receiving. Returned items without an RMA number will not be accepted and returned at the expense of the sender.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Order Cancellation:
Cancelled orders (above $1000) are subject to credit card processing fees, we reserve the right to withhold the credit processing fees (up to 3% of the order total) on the refund. Full cancellation (including processing fees) in the form of STORE CREDIT is available as an alternative.
Orders are subject to cancellation due to price errors. DeployDepot.ca is not responsible for supplier feed price errors and reserves the right to cancel for full refunds orders due to price errors.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
