Description
Lenovo's worldwide Premier Support service includes 24x7 support for select countries and languages, together with onsite support maintenance. Your Premier Support service for the data center includes:
A remote Premier Support consultant, who will:
Collaborative third-party software support, furnishing technology partners with diagnostic information to speed problem resolution
On-demand remote system analysis, providing a report that analyzes the configuration of your current Lenovo data center product along with recommendations for optimizing your product's supported configuration
A remote Premier Support consultant, who will:
- Serve as a single point of contact for comprehensive hardware and software troubleshooting
- Own end-to-end case management and problem resolution
- Manage Premier call escalation to address high-severity issues or systemic problems
Collaborative third-party software support, furnishing technology partners with diagnostic information to speed problem resolution
On-demand remote system analysis, providing a report that analyzes the configuration of your current Lenovo data center product along with recommendations for optimizing your product's supported configuration
- Keeps your system optimally maintained with a predictable total cost of ownership
- Parts Replacement service included to resolve your problems
- Get valuable support at your doorstep without traveling one bit
Extra Information
Brand:
Lenovo
Provided Support:
Parts Replacement,Repair,Phone Support,Troubleshooting,Escalation Management,Case Management,Reporting,Software Support,Diagnosis,Configuration
Manufacturer Website Address:
http://www.lenovo.com/ca/en
Service Description:
24x7xNext Business Day
Service Location:
On-site
Product Type:
Service
Service Duration:
3 Year
Manufacturer:
Lenovo Group Limited
Service Main Type:
Maintenance
Service Response Time:
Next Business Day - Parts & Labor
Service Characteristic:
Parts & Labor
Service Name:
Premier Support - Extended Service
Warranty Information
Manufacturer Warranty